Your insurance company provides a claim number when you report an accident. If you already have one, simply bring it to us, and we'll handle the rest. If you don’t have a claim number yet, we’re here to help you obtain one. At Premier Auto Body, we’re committed to guiding you through every step of the claims process.

You have the right to choose the collision repair shop that works on your vehicle. As the vehicle owner, the decision about where to have repairs done is entirely yours. Insurance companies cannot require you to use a specific repair facility.

No, there is no law that requires you to obtain multiple estimates for vehicle repairs. As the owner, you have the right to decide where your vehicle is repaired, and one estimate is sufficient.

Absolutely! We typically order parts ahead of time so they’re ready before your vehicle is brought in for repairs. This allows us to complete the work as quickly as possible. If your vehicle isn’t safe to drive when we provide the estimate, we can help arrange alternative transportation and begin ordering parts right away.

At Premier Auto Body, we prepare estimates using OEM factory parts. However, insurance companies may have different guidelines regarding the types of parts used for repairs. In some cases, we may consider Certified Aftermarket or Recycled factory parts based on their requirements. If this happens, we will consult with you before using these parts. Rest assured, if there are any concerns about the quality or safety of a part, we will not use it and will address the matter directly with the insurance company. Our priority is ensuring your vehicle is restored to its pre-loss condition with the highest quality repairs.

The time required for vehicle repairs depends on the complexity of the damage. At Premier Auto Body, we prioritize quality and will never compromise our standards to save time. When you drop off your vehicle, our team will provide an estimated completion date and keep you informed of any changes to the timeline. You’re always welcome to call or visit us for updates on your repair status.

Not necessarily. A vehicle is considered a total loss only if the repair costs exceed the value determined by your insurance company. Our expert technicians, using advanced equipment like the Chassis Liner frame rack and Chief Velocity Computerized Measuring system, can restore your vehicle to its original factory specifications. In cases where a frame section is damaged beyond repair, certain sections can often be replaced.

Modern vehicles feature advanced factory finishes with multiple layers of paint. At Premier Auto Body, we use the PPG Global paint system with state-of-the-art computerized color matching technology. We continuously update our tools and techniques to ensure a seamless match to your vehicle’s original finish. Our team takes great pride in delivering exceptional results that restore your vehicle’s appearance.

Yes, we can assist with additional work. Let us know what services you need, and we’ll make the necessary arrangements. We offer basic mechanical services, glass replacement, and repairs for other damage unrelated to the body.

If you need a rental car, we can assist with arranging one through local rental companies. Keep in mind that insurance will cover rental costs only if your policy includes rental coverage or if you’re the claimant. Check with your insurance company to confirm your coverage and any limitations. If rental coverage isn’t available, we offer loaner vehicles for use while your vehicle is being repaired. Let our staff know when scheduling your repairs to reserve a loaner vehicle that fits your needs.

Yes, Premier Auto Body offers a limited lifetime warranty on all repairs we perform, valid for as long as you own your vehicle.